DELIVERY &
RETURNS
UK Shipping
| Delivery option | Cost | Order by |
|---|---|---|
| Standard delivery | £3.95 or FREE for orders from £100 | N/A |
| Next day delivery | £5 or FREE for orders from £250 | 1pm Mon-Fri |
- Delivery times for our made to order pieces vary. These items will be shipped once ready and we will notify you via email once dispatched.
- Free shipping does not apply to items included in the Summer Sale.
- Please note, postage is not refundable once your order has shipped.
International Shipping
| Delivery option | Orders under £500 | Orders over £500 |
|---|---|---|
| North America | £20 | FREE |
| Oceania | £30 | FREE |
| Asia & Middle East | £25 | FREE |
| Rest of the world | £35 | FREE |
- VAT is not charged on orders outside of the UK and recipients are liable for payment of all relevant import duties, taxes and levies applied to the import of pieces purchased from us.
- Delivery times for our made to order pieces vary. These items will be shipped once ready and we will notify you via email once dispatched.
- Free shipping does not apply to items included in the Summer Sale.
- Please note, postage is not refundable once your order has shipped.
- From December 12th we are pausing our shipping to the EU and Northern Ireland as a result of the new GPSR regulations. Please note, due to these regulations we are also not able to offer repairs or alterations on pieces previously shipped to the EU and Northern Ireland.
In-Store Collection
To collect your order from one of our London stores in Islington or King's Cross, select "Collect in store" at checkout. You will receive an email once your order is ready for collection. If you have purchased a made-to-order item, we will get in touch via email once it is ready for collection.
Returns & Exchanges
We hope that you love your new Maya Magal jewellery but if you need to return it for any reason, we offer a 14 day return period. Please get in touch with us to start your return.
| UK Return Options | Cost | |
|---|---|---|
| Orders under £400 | £4.95 | This is deducted from your final refund once the item has been received. |
| Orders £400 and above | £9.95 | Your items are returned through Special Delivery to ensure the secure return of your item. You’re welcome to organise your own tracked and signed delivery, but please note that we can’t take responsibility for items lost in transit under this option. |
| In-store returns | FREE | |
| Exchanges | FREE |
- International customers are responsible for arranging their own return. Please note that we are not liable for items lost in transit.
- All returns must be made within 14 days from the date the product is physically received, for exchange or refund. Items must be returned unworn, undamaged, and in perfect condition. Postage is non-refundable once your order has shipped.
- If the item was a gift, please provide the name or email of the person who made the purchase.
Please note:
- Products purchased from The Archive are not eligible to be returned or exchanged and are not protected by our usual two-year jewellery warranty, including free repairs.
- Products sold as part of a set must be returned together to be eligible for a refund/return
- Any Gift with Purchase item must also be returned for your product to be eligible for a refund/return.
- We cannot accept returns on engraved, personalised or bespoke pieces, as they have been customised especially for you.
- Gift packaging is non-refundable.
- Refunds for payments made via PayPal may take up to 28 days to process.
Bespoke, Made-to-Order and Custom Pieces
Made-to-Order
Out of stock pieces in our collections can be made-to-order if the option is available on the product listing page. To start an exchange or refund on your made-to-order piece, please contact us.
Custom Sizes
We offer custom sizes on a selection of our rings. Custom size pieces are not eligible for refunds or exchanges.
Bespoke
Our bespoke pieces are created following a one-to-one consultation and personalised design process and as such, they are not eligible for refunds or exchanges.
